Introduction
Territory Explorers (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email, phone, address)
- Travel preferences and requirements
- Passport and identification details
- Payment and billing information
- Emergency contact information
- Dietary restrictions and special needs
- Travel history and feedback
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referring websites
- Cookies and similar tracking technologies
Third-Party Information
We may receive information about you from:
- Travel partners and suppliers
- Payment processors
- Social media platforms (if you connect your accounts)
- Marketing partners
How We Use Your Information
We use your information to:
- Plan and book your travel arrangements
- Communicate with you about your trips
- Process payments and manage billing
- Provide customer support
- Send travel updates and confirmations
- Improve our services and website
- Comply with legal obligations
- Send marketing communications (with your consent)
Information Sharing and Disclosure
We may share your information with:
Service Providers
- Airlines, hotels, and other travel suppliers
- Payment processors
- Insurance providers
- Local guides and tour operators
- Emergency assistance providers
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes
- Protect our rights and property
- Ensure safety and security
- Prevent fraud or illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
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Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Travel records are typically retained for 7 years after trip completion for tax and legal purposes.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Restrict processing of your information
- Object to processing
- Data portability
- Withdraw consent
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website usage
- Provide personalized content
- Improve user experience
You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
Marketing Communications
With your consent, we may send you:
- Travel inspiration and tips
- Special offers and promotions
- Company updates and news
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
- Updating your preferences in your account
Children’s Privacy
Our services are not intended for children under 12. We do not knowingly collect personal information from children under 12. If you believe we have collected information from a child under 12, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification
- Providing notice through our services
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Territory Explorers
Email: info@territoryexplorers.com
Phone: +256 755 270181
Address: Nalubega Apartments Top Level, Mutungo 1 Zone 1 Amka, P.O Box 193481 Kampala
For data protection inquiries specifically, you may also contact our Data Protection Officer at: info@territoryexplorers.com
Jurisdiction-Specific Rights
For EU/UK Residents (GDPR)
Under the General Data Protection Regulation, you have additional rights including the right to lodge a complaint with supervisory authorities.
For California Residents (CCPA)
Under the California Consumer Privacy Act, you have specific rights regarding your personal information, including the right to know, delete, and opt-out of the sale of personal information.
For Other Jurisdictions
We comply with applicable data protection laws in all jurisdictions where we operate.
This Privacy Policy was last updated on August 8, 2025. Please review this policy periodically for any changes.