Booking Terms & Conditions

Effective Date: January 2, 2026
Last Updated: January 2, 2026

By booking a safari tour with Territory Explorers, you agree to the following terms and conditions. Please read them carefully before making your reservation.

1. Booking and Payment

Deposit Requirements

• A deposit of 30% or 50% of the total tour cost is required at the time of booking

• The remaining balance must be paid no later than 15 days before the commencement of the tour

• Full payment is required when bookings are made less than 30 days before the tour begins

Last-Minute Bookings

• If a reservation is made within 30 days of departure, the entire amount must be paid at the time of confirmation

• We reserve the right not to execute tours if payment has not been received in accordance with these terms

Special Requirements

• Gorilla trekking requires a maximum of 12 weeks' advance booking

• Children 12 years and below cannot participate in chimpanzee and gorilla tracking activities

2. Confirmations

A booking is considered confirmed upon receiving:

• A deposit of 30% or 50% of the travel cost

• A signed booking agreement

• Completed client information forms

Final payment must be completed 30 days prior to arrival. Failure to make final payment may result in tour cancellation and forfeiture of deposit.

3. Rates and Pricing

• All rates are based on fares and costs prevailing at the time of publication

• Prices are subject to change without notice due to:

  • Currency fluctuations

  • Fuel price variations

  • Government tax changes

  • Supplier cost adjustments

• Final rates will be confirmed at the time of booking

4. Cancellation Policy

Cancellation by Client

Non-Refundable Items

• Gorilla permits are non-refundable under all circumstances

• Special permits and licenses cannot be refunded

• Third-party bookings with non-refundable policies

Cancellation by Territory Explorers

• A full refund will be provided if we cancel due to circumstances beyond our control

• Alternative dates or comparable tours will be offered when possible

5. Tour Alterations

Territory Explorers reserves the right to:

• Change any route or arrangements should conditions necessitate

• Offer substitutes of equal value

• Accept or decline the operation of any scheduled tour

• Decline to accept or retain any person as a tour member at any time

In the event of tour alterations initiated by us, an equitable refund will be provided for any unused services.

6. Transportation

Vehicle Standards

We provide well-maintained vehicles, including:

• 4WD safari vehicles with pop-up roofs for optimal game viewing

• Land Cruisers for rough terrain access

• Toyota minibuses with pop-up roofs for larger groups

• Station wagons or coaches for transfers

Vehicle Assignment

• Vehicles are assigned according to route requirements and number of participants

• We reserve the right to employ subcontractors for transportation services

• All vehicles are regularly maintained and inspected for safety

7. Accommodation

• All accommodation is subject to availability at the time of booking

• We reserve the right to substitute accommodation of a similar standard if necessary

• Single room supplements apply where specified

• Special dietary requirements must be communicated at the time of booking

8. Health and Safety

Medical Requirements

• A valid yellow fever vaccination certificate is required

• Malaria prophylaxis is recommended for certain destinations

• Travelers must disclose any medical conditions that may affect the tour

Health Insurance

• Territory Explorers strongly recommends comprehensive health insurance

• Insurance should cover medical expenses and evacuation

• Territory Explorers is not liable for costs related to medical emergencies

Physical Requirements

• Certain activities require moderate to high fitness levels

• Age restrictions apply to specific activities (gorilla tracking, etc.) — we can provide more information on this

• Participants must be able to enter and exit vehicles independently; however, we can advise on other options in case one of the travelers is unable to do so

9. Liability and Responsibilities

Our Responsibilities

• Provide services as described in confirmed itineraries

• Maintain vehicles and equipment to safety standards

• Provide experienced, licensed guides

• Arrange accommodation and activities as confirmed

Client Responsibilities

• Arrive with valid travel documents

• Follow guide instructions for safety

• Respect local customs and wildlife regulations

Limitations

Territory Explorers acts as an agent for suppliers and is not liable for:

• Acts of God, natural disasters, or extreme weather

• Political instability or government actions

• Supplier failures or service interruptions

• Personal injury or property damage beyond our direct control

10. Force Majeure

We are not liable for failure to perform due to circumstances beyond our reasonable control, including:

• Natural disasters or extreme weather conditions

• Government actions, civil unrest, or political instability

• Supplier failures, strikes, or labor disputes

• Health emergencies or pandemic restrictions

11. Disputes and Governing Law

• Any disputes will be resolved through negotiation or mediation

• These terms are governed by the laws of the Republic of Uganda

• Any legal proceedings must be initiated within one year of tour completion

12. Privacy and Data Protection

Your personal information will be handled in accordance with our Privacy Policy. We may share necessary information with:

• Accommodation providers

• Transport operators

• Government authorities (for permits and documentation)

• Emergency services, if required

13. Special Conditions

Wildlife Viewing

• Wildlife sightings cannot be guaranteed

• Seasonal variations affect animal behavior and visibility

• Alternative activities may be offered if primary attractions are unavailable

Weather Conditions

• Tours operate year-round but may be affected by weather

• The wet season may limit access to certain areas

• Appropriate clothing and equipment recommendations will be provided

Cultural Sensitivity

• Respect for local customs and traditions is mandatory

• Photography restrictions may apply in certain areas

• Appropriate dress codes must be observed

14. Communications and Support

Customer Support

For questions or concerns, contact our customer support team:

• Email: info@territoryexplorers.com

• Phone: +256 747 811371

• Emergency contact: +256 755 811302

Pre-Departure

• Detailed travel information will be provided 2 weeks before departure

• Final confirmation and contact details will be sent 48 hours before travel

• 24/7 support is available during your safari

15. Amendments

We reserve the right to amend these terms and conditions at any time. Updated terms will be posted on our website and communicated to existing bookings where applicable.

Important Note:

By proceeding with your booking, you acknowledge that you have read, understood, and agree to these terms and conditions. We recommend printing or saving a copy for your records.

We aim to provide a fair and transparent booking policy to ensure customer satisfaction. If you have any questions or concerns, please don't hesitate to contact our team.

Territory Explorers
Sustainable Travel