Effective Date: August 8, 2025 Last Updated: August 8, 2025
By booking a safari tour with Territory Explorers, you agree to the following terms and conditions. Please read them carefully before making your reservation.
1. Booking And Payement
Deposit Requirements
- A deposit of 30% or 50% of the total tour cost is required at the time of booking
- The remaining balance must be paid no later than 15 days before the commencement of the tour
- Full payment is required when bookings are made less than 30 days before the tour begins
Last-Minute Bookings
- If a reservation is made within 30 days of departure, the entire amount must be paid at the time of confirmation
- We reserve the right not to execute tours if payment has not been received in accordance with these terms
Special Requirements
- Gorilla trekking requires a maximum of 12 weeks advance booking
Children 12 years and below cannot participate in chimpanzee and gorilla tracking activities
2. Confirmations
A booking is considered confirmed upon receiving:
- A deposit of 30% or 50% of the travel cost
- Signed booking agreement
- Completed client information forms
Final payment must be completed 30 days prior to arrival
 Failure to make final payment may result in tour cancellation and forfeiture of deposit
3. Rates And Pricing
- All rates are based on fares and costs prevailing at the time of publication
- Prices are subject to change without notice due to:Â
- Currency fluctuations
- Fuel price variations
- Government tax changes
- Supplier cost adjustments
- Final rates will be confirmed at the time of booking
4. Cancellation Policy
Cancellation by Client
| Days Before Departure | Refund Percentage |
|---|---|
| 91+ days | 60% refund of total price |
| 90-46 days | 50% refund of total price |
| 45-9 days | 35% refund of total price |
| 8 days or less | No refund available |
Non-Refundable Items
- Gorilla permits are non-refundable under all circumstances
- Special permits and licenses cannot be refunded
- Third-party bookings with non-refundable policies
Cancellation by Tourism by Desire
- Full refund provided if we cancel due to circumstances beyond our control
- Alternative dates or comparable tours will be offered when possible
5. Tour Alterations
Territory Explorers reserves the right to:
- Change any route or arrangements should conditions necessitate
- Offer substitutes of equal value
- Accept or decline the operation of any scheduled tour
- Decline to accept or retain any person as a tour member at any time
In the event of tour alterations initiated by us, an equitable refund will be provided for any unused services.
6. Transportation
Vehicle Standards
We provide well-maintained vehicles including:
- 4WD Safari Vehicles with pop-up roofs for optimal game viewing
- Land Cruisers for rough terrain access
- Toyota Minibuses with pop-up roofs for larger groups
- Station Wagons or Coaches for transfers
Vehicle Assignment
- Vehicles are assigned according to route requirements and number of participants
- We reserve the right to employ sub-contractors for transportation services
- All vehicles are regularly maintained and inspected for safety
7. Accomodation
- All accommodation is subject to availability at time of booking
- We reserve the right to substitute accommodation of similar standard if necessary
- Single room supplements apply where specified
- Special dietary requirements must be communicated at time of booking
8. Health And Safety
Medical Requirements
- Valid yellow fever vaccination certificate is required
- Malaria prophylaxis recommended for certain destinations
- Travelers must disclose any medical conditions that may affect the tour
Health Insurance
- Territory Explorers offers comprehensive health insurance as strongly recommended by the experts
- Insurance covers medical expenses and evacuation
- Territory Explorers is liable for costs related to medical emergencies
Physical Requirements
- Certain activities require moderate to high fitness levels
- Age restrictions apply to specific activities (gorilla tracking, etc.) – we can provide more information on this.
- Participants must be able to enter/exit vehicles independently. However, we can advise on other options incase one of the travelers is not able.
9. Liability And Responsibilities
Our Responsibilities
- Provide services as described in confirmed itineraries
- Maintain vehicles and equipment to safety standards
- Provide experienced, licensed guides
- Arrange accommodation and activities as confirmed
Client Responsibilities
- Arrive with valid travel documents
- Follow guide instructions for safety
- Respect local customs and wildlife regulations
Limitations
Territory Explorers acts as an agent for suppliers and is not liable for:
- Acts of God, natural disasters, or extreme weather
- Political instability or government actions
- Supplier failures or service interruptions
- Personal injury or property damage beyond our direct control
10. Force Majeure
We are not liable for failure to perform due to circumstances beyond our reasonable control, including:
- Natural disasters, extreme weather conditions
- Government actions, civil unrest, or political instability
- Supplier failures, strikes, or labor disputes
- Health emergencies or pandemic restrictions
11. Disputes And Governing Law
- Any disputes will be resolved through negotiation or mediation
- These terms are governed by the laws of The Republic of Uganda
- Any legal proceedings must be initiated within one year of tour completion
12. Privacy And Data Protection
Your personal information will be handled in accordance with our Privacy Policy. We may share necessary information with:
- Accommodation providers
- Transport operators
- Government authorities (for permits and documentation)
- Emergency services if required
13. Special Conditions
Wildlife Viewing
- Wildlife sightings cannot be guaranteed
- Seasonal variations affect animal behavior and visibility
- Alternative activities may be offered if primary attractions are unavailable
Weather Conditions
- Tours operate year-round but may be affected by weather
- Wet season may limit access to certain areas
- Appropriate clothing and equipment recommendations will be provided
Cultural Sensitivity
- Respect for local customs and traditions is mandatory
- Photography restrictions may apply in certain areas
- Appropriate dress codes must be observed
14. Communications And Support
Customer Support
For questions or concerns, contact our customer support team:
- Email: info@territoryexplorers.com
- Phone: +256 755 270181
- Emergency contact: +256 755 811302
Pre-Departure
- Detailed travel information will be provided 2 weeks before departure
- Final confirmation and contact details will be sent 48 hours before travel
- 24/7 support is available during your safari
15. Amendments
We reserve the right to amend these terms and conditions at any time. Updated terms will be posted on our website and communicated to existing bookings where applicable.
Important Note:
By proceeding with your booking, you acknowledge that you have read, understood, and agree to these terms and conditions. We recommend printing or saving a copy for your records.
We aim to provide a fair and transparent booking policy to ensure customer satisfaction. If you have any questions or concerns, please don’t hesitate to contact our team.
Territory Explorers
Sustainable TravelÂ
